References and Links

This is a list of references and source material, some of which is used throughout this website. As time allows, we will add to this list for interested parties who may find it useful, including our past and future clients. Although the information does not tell you how to conduct a full telecommunications audit on your own (that would require a multi-volume reference library), it does give you unbiased information about the telecommunications industry, telecommunications management, and the problems surrounding telecommunications vendor invoicing. By reading some of these articles, you will be better informed in your decision-making processes.

Unlike some competitors who want to scare you into purchasing their services or software, whether you need them or not, we like to be forthcoming with information, and we feel it is always prudent to support our statements. We also believe in giving credit to the people who have researched the telecommunications industry; publishing their research in the multitudes of scholarly and non-scholarly publications. We feel it is necessary to share our research with the broader community, because not everyone needs our expertise. However, everyone needs to keep abreast of the latest trends in the telecommunications industry. Information is power, and we are willing to share some of that, especially with small businesses in the United States.


A Killer AP Service: The Telecom Audit. (2005). Managing Accounts Payable,
(3), 1-13. Retrieved from pdfviewer/pdfviewer?sid=e5dedb25-a044-45af-9e35-51bcf64864b2%40sessionmgr113&vid= 14&hid=121

Archibald, G. J. (2009). Pursuing a telecommunications audit for your nonprofit. Business Journal (Central New York), 23(48)

Brandyberry, G. (2012). Ways to Recover Lost Margins. Pharmaceutical Technology, 36(4), 140-142. Retrieved from Ways-to-Recover-Lost-Margins/ArticleStandard/Article/detail/767899

Companies losing millions on telecom. (2005). Communications News, 42 (2), 6-9. Retrieved from Companies+losing+millions+on+telecom.-a0142433175

Cowles, J. (2005). A company phone audit can cut costs. Business Press: Serving Southern Nevada, 22(1), 12.

Degnan, C. & Tardelli, D. (2003). Total telecom expense management: An Aberdeen enterprise buyer's guide. The Aberdeen Group. Retrieved from

Dunetz, K. (2008). Telecom expense management processes pay off big. Network World, 25(35), 32. Retrieved from telecom-expense-management-processes-pay-off-big.html

Fadel, H. & Narayanan, S. (2001). Telecommunications service and expense management in US businesses: An analysis of the telecom supply chain and the impact of Internet tools. MIT Sloan School of Management. Retrieved from

Flynn, G. (1998). Phone audit can open up a direct line to savings. Crain's Chicago Business, 21(35), SR6. Retrieved from ISSUE01/10002398/phone-audit-can-open-up-a-direct-line-to-savings

Gayeski, D. (2000). From audits to analytics. Communication World, 17 (7), 28. Retrieved from 3736314/from-audits-analytics

Grier, T. (2004).The business side of the house. American School Board Journal, 191(5), 24. Retrieved from business-side-house

Grigonis, R. (2008). Telecom Expense Management -- Now needed more than ever. Internet Telephony, 11(11), 60-66. Retrieved from telecom-expense-management-now-needed-more-than-ever.htm

Harris, R. (2006). Expense management solution choices: Invoices vs. inventory. Business Communications Review, 36(8), 32. Retrieved from solution-choices-invoices-vs-inventory

How to Audit Your Telecomm Bill & Save Your Company Up to 35%. (2001). Managing Accounts Payable, 1(10), 1.

McClellan, M. (2011). Expense management. Smart Business Houston, 5 (10), 18.

Oliven, C. W. (2003). Plugging the telecom cash drain. Internal Auditor, 60(1), 46. Retrieved from 9063740/plugging-telecom-cash-drain

Pappalardo, D. (2002). Phone bills facing scrutiny. NetworkWorld, 19 (10).

Pappalardo, D. (2006). More turning to telecom expense tools. NetworkWorld, 23(15), 27-30.

Telcordia Automates USOC Searches. (1999). Billing & OSS World. Retrieved from telcordia-automates-usoc-searches.aspx

Telecom Overcharges. (2005). Controller's Report, 2005(2), 5.

Wigand, R., Travica, B., & Verville, J. (1993). Electronic Data Interchange - Selected issues and trends. Proceedings of the Asis Annual Meeting, 30 11-24. Retrieved from